![accessible accessible](https://i.pinimg.com/736x/6b/cd/29/6bcd29ec365f4d50d451858ccb43189a.jpg)
Will provide information in alternative formats when customers request it, when practicable.
#Accessible how to
![accessible accessible](https://i0.wp.com/www.adva.ie/wp-content/uploads/2020/04/ACCESSIBLE-PARKING-SIGN-ADVA.jpg)
Develop an Accessible Information Policyĭevelop and publicise an Accessible Information Policy that says that your organisation: Publicise a way that your customers can give you feedback about how your organisation communicates. That will allow your staff to give informed and accurate information for customers, such as “We don’t have any Braille versions of that publication now, but we can get one for you by the end of next week”, or “We can produce large print versions of that report ourselves, so we’ll have one for you by the end of this week.” Use this “Alternative formats for public information” template to record contact details, costs, timeframes, and other information that your staff will need so that they can provide your organisation’s information in alternative formats when your customers ask for them. However, you do need to know how to arrange a Braille version for a customer who asks for one. For example, you probably don’t need to print Braille versions of your publications just in case your customers ask for them. Make sure that relevant staff know how to get alternative formats of information. For example, customers who would like Easy-to-Read versions of your publications might not know that you can provide them. Publicise the alternative formats that you can provide information in. Train your staff on using clear language. Don’t assume that your customers will understand the words that you use to describe your services try to use your customers’ words instead. Use clear, user-focused language. When you’re writing information for customers, try to use words that you would use if you were talking to a customer face-to-face. What formats they need that information in.What information they need from your organisation.Consult customers with disabilities to find out: